Customer Support from A-TORNEIRA
Do you need technical support?
Do you need more detailed product information?
Are you looking for a specific product style?
Whatever your questions, you have come to the right place. A-TORNEIRA will do our best to provide you with the support you need.
CONTACT US FOR ANY QUESTIONS
FREQUENTLY ASKED QUESTIONS
Of course. There are many different styles of faucets and showerheads, and we don't have all of them displayed on our website. If you can share a picture of the style you're looking for, we'll track down a satisfactory product based on the image.
Our MOQ differs based on the specific product model and any customization needed. Standard, readily available items typically have a lower MOQ.
Please contact us for more support.
Yes, we support customization (OEM/ODM) including the LOGO, appearance, functions, packaging, and color.
Confirm requirements
Quotation
Sampling (if needed)
Order confirmation
Production
Shipping
For products we have in stock, the lead time is usually 3 days. Custom orders typically require 30 days.
Common methods include T/T (Telegraphic Transfer), PayPal, USDT, BTC, and more.
Our standard payment terms are 30% deposit and the remaining 70% balance to be settled before shipment (this is open to negotiation).
Don't worry, we offer a 3-5 year warranty (details depend on the product). Please send us photos or videos so we can quickly confirm the issue and provide a solution (replacement, refund, or reshipment).
Contact Methods
Please feel free to contact us.