About Our Services
Our MOQ differs based on the specific product model and any customization needed. Standard, readily available items typically have a lower MOQ.
Please contact us for more support.
Yes, we support customization (OEM/ODM) including the LOGO, appearance, functions, packaging, and color.
Confirm requirements
Quotation
Sampling (if needed)
Order confirmation
Production
Shipping
For products we have in stock, the lead time is usually 3 days. Custom orders typically require 30 days.
Common methods include T/T (Telegraphic Transfer), PayPal, USDT, BTC, and more.
Our standard payment terms are 30% deposit and the remaining 70% balance to be settled before shipment (this is open to negotiation).
Don't worry, we offer a 5 year warranty (details depend on the product). Please send us photos or videos so we can quickly confirm the issue and provide a solution (replacement, refund, or reshipment).
Yes. We can support enhanced protection packaging, barcode/label requirements, and drop-test considerations for e-commerce channels.
Yes. Samples are available for evaluation. Sample cost and shipping are usually paid by the buyer, and may be refundable depending on order quantity.
We typically conduct incoming material checks, in-process inspection, functional testing (e.g., water/leak tests where applicable), and final inspection before packing.
Please send photos and the order details. We will verify and arrange replacements promptly.
We can provide standard export documents such as commercial invoice, packing list, bill of lading, and certificates when applicable.
About Our Products
Of course. There are many different styles of faucets and showerheads, and we don't have all of them displayed on our website. If you can share a picture of the style you're looking for, we'll track down a satisfactory product based on the image.
Yes. Installation instructions are included or available digitally. If you need additional guidance, contact us and we can share model-specific support.
Yes—replacement parts are available for many models. Contact us with your order number and a brief description (or photo) of the part you need, and we’ll assist you.
Yes, returns/exchanges are typically accepted within the return window as long as the item is unused and in original packaging.
Most installations use standard household connections, but plumbing sizes can vary by country and home. Please compare your existing connection size with the specifications shown on the product page. Adapters may be required in some regions.
Use mild soap and warm water with a soft cloth. Avoid abrasive pads, bleach, ammonia, strong acids, and harsh cleaners, as they can damage the surface and finish.
Please inspect the package and product as soon as you receive it. If anything arrives damaged, contact us within the stated return/replacement window with photos of the box and the item, and we’ll help resolve it quickly.
Compliance depends on the specific model and sales region. Applicable approvals (e.g., cUPC, NSF/ANSI, WRAS, CE) will be listed on the product page or technical datasheet.
Most of our faucets are made of solid brass or 304 stainless steel, with different surface finishes such as chrome, brushed nickel, matte black, and PVD.
Most of our faucets are made of solid brass or 304 stainless steel, with different surface finishes such as chrome, brushed nickel, matte black, and PVD.
We mainly use high-quality ceramic cartridges designed for long service life.
Our products generally work well under typical residential water pressure. If your market has special pressure requirements, we can recommend suitable models or flow restrictor options.
Yes. We can recommend models with anti-limescale aerators/nozzles and advise on finishes and maintenance best practices for hard water areas.
Most models are designed for standard hole sizes. Please confirm your hole diameter and countertop thickness, and we’ll match the correct model.
We can supply multiple thickness options. The best choice depends on your target market positioning and price.
Yes. We can bundle strainers, bottom grids, drain assemblies, and accessory kits depending on the sink model.
Yes. We provide complete shower sets, including thermostatic or pressure-balance options depending on market requirements.
Many shower heads use easy-clean silicone nozzles designed to reduce limescale buildup.
Yes. We can match finishes across faucet, shower, and accessories for a consistent bathroom collection.
Yes. Key waterway components are tested according to our QC procedures.
We support different connection standards. Please tell us your market standard and we will supply the correct configuration.