At Shenzhen Atorneira Co., Ltd., quality is the cornerstone of our brand. We take immense pride in the engineering and craftsmanship of our kitchen and bathroom hardware. To provide our global business partners with peace of mind, we offer a comprehensive warranty designed for long-term reliability.

1. 5-Year Limited Warranty

We provide a 5-year quality guarantee from the date of receipt on our core product categories:

  • Faucets & Mixers: Covers leakage and functional defects of the ceramic cartridge and body structure.
  • Shower Systems: Covers the structural integrity and valve functionality.
  • Kitchen Sinks: Covers manufacturing defects in material and workmanship under normal use.

2. 90-Day Initial Quality Inspection

As a B2B client, we understand the need for thorough QC upon arrival. We provide a 90-day inspection window:

  • If any manufacturing defects, surface finish issues, or quantity discrepancies are found within 90 days of delivery, we will take full responsibility, including providing replacements and covering return shipping costs.

3. What is Covered?

This warranty is limited to manufacturing defects in materials and workmanship, including:

  • Dripping/Leakage: Malfunctioning of the ceramic disk cartridge.
  • Casting Defects: Structural cracks or pinholes in the brass or stainless steel body.
  • Finish Failures: Abnormal peeling or blistering of the electroplating, PVD, or ORB finishes (excluding damage from abrasive cleaners).

4. Professional Support & Solutions

In the event of a warranty claim, we offer the following professional solutions based on the specific case:

  1. Replacement Parts: We will ship replacement cartridges, aerators, or handles at no charge to fix minor issues.
  2. Product Replacement: If the defect is structural, we will replace the entire unit.
  3. Negotiated Settlement: For installation or sizing discrepancies not caused by manufacturing, our team will engage in friendly negotiations to provide technical modifications or discounted replacements.

5. Warranty Exclusions

The warranty does not cover damages resulting from:

  • Improper Installation: Failure to follow standard plumbing codes or provided instructions.
  • Inadequate Maintenance: Use of harsh chemicals, abrasives, or acids to clean the product finish.
  • Environmental Factors: Hard water buildup, lime scale, or debris within the water supply (we recommend using water filters).
  • Unauthorized Modification: Any alteration of the product from its original factory condition.

6. How to Make a Claim

To initiate a warranty claim, please contact our support team with the following:

  • Email: info@atorneira.com
  • Evidence: Please provide your order number, a brief description of the issue, and high-resolution photos or videos.
  • Response Time: Our technical team will review your case and provide a solution within 2-3 business days.

Why Choose Atorneira?

Our warranty reflects our confidence in our supply chain. By using premium components like high-durability ceramic cartridges and lead-free materials, we ensure that Shenzhen Atorneira Co., Ltd. remains your most reliable partner in the hardware industry.